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TonyK
Joined: 21 Feb 2018 Posts: 116
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Posted: Fri Jul 09, 2021 4:35 pm Post subject: Salvinos customer service? |
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I have the Salvinos 1983 AJ Foyt Monte Carlo and it has a cracked rear window. Contacted them a week ago and have heard nothing. Anyone else attempt to deal with them on a similar issue? |
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Gary66 Board Moderator
Joined: 27 Jan 2018 Posts: 311 Location: Kannapolis,N.C.
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Posted: Fri Jul 09, 2021 5:16 pm Post subject: |
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They'll make it good. Maybe hit them up with another email, sometimes they get busy and don't get to emails every day. |
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Henryjint
Joined: 28 Jan 2018 Posts: 1977 Location: NY State's Hudson Valley
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Posted: Fri Jul 09, 2021 5:56 pm Post subject: |
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Send email to rick@salvino.us not to customer service. _________________ Forum member since 10/25/2010 |
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DaveVan
Joined: 27 Jan 2018 Posts: 1582
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Posted: Fri Jul 09, 2021 6:23 pm Post subject: |
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I had a crushed body....they fixed it. |
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1fozziebear
Joined: 08 Mar 2019 Posts: 233
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Posted: Fri Jul 09, 2021 9:44 pm Post subject: |
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Think they'll replace a newly cut molded parts tree that has more flash than Gordon??? |
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TonyK
Joined: 21 Feb 2018 Posts: 116
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Posted: Sat Jul 10, 2021 1:59 pm Post subject: |
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Thanks. I sent an email and was able to attach a picture of the cracked window. Hopefully that will help. |
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TonyK
Joined: 21 Feb 2018 Posts: 116
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Posted: Sun Jul 25, 2021 10:15 am Post subject: |
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Got my window replaced along with an envelope and their address and a note saying to "send a $10 bill to Rick". Nothing was ever mentioned in our emails about me paying for a replacement. Wow. |
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bangor boy
Joined: 29 Jan 2018 Posts: 451
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Posted: Sun Jul 25, 2021 10:27 pm Post subject: |
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Pleasantly surprised by their customer service. Had a minor problem with a Petty car and they sorted it out with no charge.
Much better than Moebius after I bought a Tim Flock Hudson kit - sealed box - with no decals or wheels. Told me to look for aftermarket deals on the internet. |
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TonyK
Joined: 21 Feb 2018 Posts: 116
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Posted: Mon Jul 26, 2021 1:56 pm Post subject: |
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Salvino's replied to my email about the $10 charge and said they had me mixed up with someone else who had broke their window. Nice to clear that up but still..... Guess mistakes can happen. |
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hurricane21
Joined: 05 Feb 2018 Posts: 211 Location: Fayetteville NC
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Posted: Tue Jul 27, 2021 2:22 pm Post subject: |
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I've purchased Salvino's kits twice where a part was missing. Rick at Salvino's made it right both times, no charge. Very positive experience with their customer service. |
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Viperguy
Joined: 10 Feb 2018 Posts: 49
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Posted: Thu Aug 05, 2021 7:32 pm Post subject: |
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I have contacted them twicw so far about the sink marks in the 1971 Dodge Charger grill and so far no reply. |
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TonyK
Joined: 21 Feb 2018 Posts: 116
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Posted: Fri Aug 06, 2021 1:49 pm Post subject: |
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Funny follow up to the rear window replacement. They sent another one! Have no idea what's going on but feel a little sorry for them spending the money and time doing this. |
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Schumacher330
Joined: 07 Apr 2018 Posts: 44
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Posted: Fri Aug 13, 2021 8:53 pm Post subject: |
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Salvino's customer service is pretty good. I messed up a chassis and roll cage on one of the Donnie Allison kit and asked if it was possible to just buy the parts without having to buy a kit. They said sure just give us 10 bucks to cover shipping and we'll send them out. Can't complain about that. |
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Tom M. Board Moderator
Joined: 01 Feb 2018 Posts: 606
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Posted: Sun Aug 15, 2021 1:03 pm Post subject: |
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There are pros and cons to dealing with a company that is operated by just two or three people. If you know how, you get to talk to someone who can fix your issue but since there really isn't a system in place it can be hit or miss. They've grown very quickly and they will need to step up the service side of the business. |
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Wild Bill 2
Joined: 19 Feb 2018 Posts: 117
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Posted: Wed Aug 25, 2021 11:50 am Post subject: |
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bangor boy wrote: | Pleasantly surprised by their customer service. Had a minor problem with a Petty car and they sorted it out with no charge.
Much better than Moebius after I bought a Tim Flock Hudson kit - sealed box - with no decals or wheels. Told me to look for aftermarket deals on the internet. |
That's odd mine was missing one of the head light lenses, the bag was sealed, they replaced , with an apology on taking so long to reply. |
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Viperguy
Joined: 10 Feb 2018 Posts: 49
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Posted: Sat Oct 02, 2021 11:06 am Post subject: |
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I think it sucks.I have tried contacting their website and Salvino
himself about the 71 Charger grills and I have been completely blown off. |
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